Returns & Refund

Thank you for shopping with Novaoge. We want you to be completely satisfied with your purchase. Below is our detailed policy for returns, exchanges, and refunds.

1. Eligibility for Returns

1.1 Timeframe

You may request a return within 30 days of receiving your order. Returns received after 30 days will not be accepted.

1.2 Condition Requirements

To be eligible for a return, items must meet the following criteria:

Unworn and Unwashed: Items must show no signs of use, including no stains, odors, or damage.
Original Tags Attached: All hygiene liners (if applicable) and protective adhesive strips must be intact and unremoved. For hygiene reasons, we are unable to exchange or refund this product if the protective adhesive strip has been removed.
Original Packaging Included: Returns must include all original packaging, labels, and accessories (e.g., care cards, extra padding).

2. How to Initiate a Return

2.1 Contact Customer Support

To start a return, email our team at [email protected] with:

-Your order number.
-Reason for return (e.g., incorrect size, quality issue, change of mind).
-Photos of the item(s) in their current condition (required for quality-related claims).

2.2 Return Authorization

Once your request is reviewed, we will send a Return Authorization (RA) number and shipping instructions. Do not return items without prior authorization.

2.3 Return Shipping Address

Ship returns to: 906 Woodlawn St, Memphis, TN 38107,US

3. Shipping Costs

3.1 Quality-Related Issues

If the item has a manufacturing defect (e.g., stitching errors, faulty materials), we will cover return shipping costs. We may provide a pre-paid return label or reimburse you upon receipt of the item.

3.2 Non-Quality Issues

For returns due to size, color, or change of mind:

-You are responsible for return shipping costs.
-We recommend using a tracked shipping method to ensure delivery.

4. Refund Processing

4.1 Inspection

Upon receiving your return, our team will inspect the item(s) to ensure they meet eligibility criteria.

4.2 Refund Timing

-Approved Returns: Refunds will be issued within 5-7 business days after inspection.
-Payment Method: Refunds will be processed to the original payment method.
-Processing Time: Allow an additional 3-5 business days for your financial institution to reflect the refund.

4.3 Exchange Option

If you need a different size or color, contact us within the return window. Exchanges are subject to inventory availability.

5. Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 48 hours of delivery with:

-Photos of the damaged item and packaging.
-Your order number and detailed description of the issue.
We will either replace the item or issue a full refund at our discretion.

6. International Returns

For orders shipped outside the U.S.:

-Return shipping costs are the responsibility of the customer.
-Import duties, taxes, or fees incurred during return shipping are non-refundable.
-We recommend using a tracked shipping method with insurance.

7. Questions or Concerns

If you have any questions about our returns policy, please email us at [email protected].

Novaoge reserves the right to modify this policy at any time. Changes will be posted on our website and effective upon publication.

Thank you for choosing Novaoge!